Support
Last updated: [EFFECTIVE DATE]
Glowmatic hasn't launched yet. If you're here from an App Store or Play Store listing looking for help with an installed copy, or you have a question before it launches, this is the right page.
Contact us
Email support@glowmatic.app for anything: a bug, a question about a charge, feedback on a style, or a general question. Include your device identifier (in the app's settings, once the app is live) if your question is about a specific batch or credit balance; we have no account system to look you up by name or email.
Refunds
All purchases go through Apple's or Google's in-app payment system, so refunds are issued by them, not us. Request one through reportaproblem.apple.com for App Store purchases, or Google Play's order history for Play Store purchases. Tell us too, at the address above. We can't override a store's refund decision, but we can make sure whatever went wrong doesn't happen again.
Deleting your data
Glowmatic doesn't use accounts, so there's nothing to delete from a settings screen yet. Email us and we'll permanently remove your device record, batch history, credits and purchase history. Full details are in the Privacy Policy.
Common questions
Most questions about how Glowmatic works, what it costs, and what happens to your photos are answered on the homepage FAQ.